How does switching supplier work?

The word ‘supplier’ is actually a bit misleading, because most people’s electricity is supplied by the National Grid. The companies you pay for your electricity and gas should really be called ‘sellers’, because that’s all they do – they sell the energy in the Grid to you. That’s great for consumers, because it means no matter who sells us the energy, it still comes from the Grid. No interruptions of supply, no visits from engineers – just a different name on your bills.

Updated on: 10/10/2019