• How does switching supplier work?

  The word ‘supplier’ is actually a bit misleading, because most people’s electricity is supplied by the National Grid. The companies you pay for your electricity and gas should really be called ‘sellers’, because that’s all they do – they sell the energy in the Grid to you. That’s great for consumers, because it means no matter who sells us the energy, it still comes from the Grid. No interruptions of supply, no visits from engineers – just a different name on your bills.Some readers

• Where can I find my meter number?

  There are two types of meter number – one for gas, known as an MPRN (meter point reference number) and one for electricity, known as an MPAN (metering point administration number). In most cases, our system can identify these numbers by looking up your address in a national database. Occasionally, however, this information can’t be found in the database, and you’ll need to enter your meter number manually. You probably won't see the number on the meter itself (some meters have a different numbeSome readers